Privacy Policy

Last updated: [28.04.2026]

This Privacy Policy explains how The Silver Serpent collects, uses and protects personal information submitted through this website.

1. Who we are

This website is operated by The Silver Serpent.

Contact email: mz@silver-serpent.com

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us using the email address above.

2. What personal information we collect

When you use the contact form on this website, we may collect:

- your name;
- your email address;
- any information you choose to include in your message;
- basic technical information such as IP address, browser type, device information and website usage data, where collected by the website platform or analytics tools.

3. How we use your personal information

We use personal information for the following purposes:

- to respond to enquiries submitted through the contact form;
- to communicate with you about your request;
- to manage potential customer, client or business relationships;
- to maintain website security and prevent misuse;
- to understand website performance and improve the website.

4. Lawful basis for processing

We process contact form enquiries because it is necessary for our legitimate interests in responding to messages, managing enquiries and operating the website.

Where you specifically ask us to provide information, discuss a service, or take steps before entering into a contract, we may also process your information because it is necessary to take steps at your request before entering into a contract.

If we ever ask for consent for a specific purpose, you may withdraw that consent at any time.

5. How long we keep your information

We keep contact form messages only for as long as reasonably necessary to respond to your enquiry and manage the relationship.

As a general rule, enquiry messages may be kept for up to 12 months, unless we need to keep them longer for legal, accounting, dispute resolution or business record purposes.

6. Who we share your information with

We do not sell your personal information.

We may share personal information with trusted service providers who help us operate the website and manage communications, such as:

- website hosting providers;
- email service providers;
- website platform providers, including Squarespace if this website is hosted on Squarespace;
- analytics or security providers, where used.

These providers only process information where necessary to provide their services.

We may also disclose information if required by law, regulation, legal process or to protect our legal rights.

7. International transfers

Some website, hosting, email or analytics providers may process data outside your country. Where this happens, we rely on appropriate safeguards required by applicable data protection law.

8. Cookies and analytics

This website may use cookies or similar technologies to operate correctly, improve performance, understand visitor behaviour and support security.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on your location and applicable law.

You can manage cookies through your browser settings and, where available, through the cookie banner or cookie settings on this website.

9. Your rights

Depending on your location and applicable data protection law, you may have the right to:

- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- request a copy of your information in a portable format;
- complain to a data protection authority.

To exercise your rights, contact us at: mz@silver-serpent.com

10. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website or internet transmission is completely secure, so we cannot guarantee absolute security.

11. Links to other websites

This website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

13. Contact

For questions about this Privacy Policy or how your personal information is handled, contact:

The Silver Serpent
Email: mz@silver-serpent.com